Access Denied #112: Success charts
Published 10 days ago • 1 min read
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Gary: We now have a new accessibility success metric.
Sarah: Great. What is it?
Gary: Number of accessibility tickets closed.
Sarah: Sounds sensible. And if the same issue keeps coming back?
Gary: Then we get to close more tickets.
Sarah: That's not success.
Gary: It is if you look at the chart.
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